We're sorry to hear your order hasn’t arrived yet! Please check your order status page for the latest updates. If your order status page hasn’t updated recently, please get in touch and we’ll look into it straight away.

If your order hasn’t been processed or dispatched, we may be able to cancel it for you and issue a full refund. If it has already shipped, you’ll be able to return it once it arrives. You can find more details on our returns page.

Occasionally, orders may be delayed due to courier backlogs, high demand, or supply chain issues. We understand how frustrating this can be and appreciate your patience. You can track your order using the link provided, or contact us if you need help.

Refunds are usually processed within 3–5 working days, though it may take up to 10 working days for the funds to appear in your account, depending on your bank or card provider.

We're sorry for the delay. If it’s been more than 7 working days since you received confirmation of your refund, please contact us and we’ll confirm the refund status with your payment provider.

You can reach us quickly and easily through the chat feature on our website. While we're not available for live chat at the moment, you can leave us a message and a member of our team will get back to you within 1 working day. We're always happy to help!

We’re here to help. If you’re unhappy with any part of your experience, please reach out to our customer service team via our website chat, or you can email complaints@huhstore.com. We take all feedback seriously and will do our best to resolve the issue quickly and fairly.

HUH. Store began in 2008 as a culture magazine and evolved into a curated online shop for clothing, lifestyle, and homeware. After running a physical store in East London, we now operate entirely online from our warehouse in Canterbury, focusing on thoughtful, design-led brands from around the world.

Yes, absolutely — we’ve been a trusted and reputable business since 2011. We’re committed to providing quality products and great service, and we’re always happy to assist if you have any concerns.